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Support FAQs

Browse the Frequently Asked Questions

General Information

How can I get HBT Catalog?

HBT harness the power of e-commerce which thoroughly relies on "Word of Mouth" advertisement rather than utilizing media and mass commercials which makes the need of catalogues redundant for us. However veteran HBT customers that are regarded as leaders take their own initiative to enhance their network and produce some unofficial material to promote the business. We suggest you to contact your introducer who may suggest you some leaders from whom you may get some product related material.

Does the system get saturated overtime?

Since HBT operates of the principles of mutual growth, system saturation is something that absolutely does not apply to us as once a HBT Account starts to expand; it has no limit and can be functional for the rest of the customers’ life with the customer having to worry about maxing out.

Can I ask for HBT Confidential Information?

Any information except Public Profile, which may contain information about company members, staff, income and other user’s profile, is considered confidential and we are unable to share such information with the customers.


Security Information

Forgot PIN Code? How can I retrieve?

Customers can reset their PIN code with just a click, provided their primary email address mentioned in their profile is true. Please use Reset PIN Code link followed by Power Security Services provided on Home Page.

Note: US $5 will be deducted from user’s HBT Bank. No request will be entertained if account does not have sufficient amount.


Forgot Security Information? How can I retrieve?

Customers can retrieve the forgotten security information without a cumbersome procedure; provided that their email address mentioned in their profile is true. Please use Retrieve Security Information link and Power Security Service link provided on the Homepage of HBT.

With the new and upgraded security system, customers can re-acquire their forgotten security information by simply typing their Manual requests though; will be charged US$ 5.00 each time.


I am a new user, I need PIN code

All customers will receive a popup message upon the first login to generate their desired HBT Pin Code. PIN code will not be sent to the customers email addresses

Other/downliner security information required

HBT does not share confidential customer information with anyone. However primary email of the customer can be changed upon the provision of a valid ID or Passport copy of owner of the HBT Account.

As per policy, the customer must send his/her attested Passport or ID copy as a proof of ownership of Haqbahu Account (HBA) to, clearly mentioning the owner’s details and the HBA Name/HBA ID.

NOTE: US $5 will be deducted from user’s HBT Bank. No request will be entertained if account does not have sufficient amount. Your request will be processed within 48 hours upon confirmation from our agent.

Join & Refund

How to Join HBT

If you are interested in becoming a part of massively growing global family of HBT, we request you to send us your address and telephone number which would be provided to our regional agent who will get in touch with you to provide you initial assistance.

Advance Services

How can I change my primary email

As per policy; customer asking to change his or her primary email must send his/her attested Passport or ID copy as a proof of ownership of HA to  clearly mentioning the owner’s details and the HA Name/HA ID.

NOTE: US $5 will be deducted from user’s HBT Bank. No request will be entertained if account does not have sufficient amount. Your request will be processed within 48 hours upon confirmation from our agent.

How can I change my Personal Information

As per policy; user asking for a change of ownership, mother's name, NIC, Phone and owner's name must send his/her attested Passport or ID copy as a proof of ownership of HA to clearly mentioning the new owner’s details and the HA Name/HA ID.

NOTE: US$5 will be deducted from user’s HBT Bank. No request will be entertained if account does not have sufficient amount. Your request would be processed within 48 hours upon confirmation from our agent.


Website Security & Services

What is SSL?

SSL is an encryption protocol for transmitting documents securely over the Internet. It allows for authenticated and encrypted communication between browsers and servers, or between different servers.
Please visit the following links for reference.

Your website does not have https. Is your site secured?

Our website is secured by Rapid SSL. You may also use our Web. Please note that Rapid SSL seal can only be acquired after a rigorous scrutiny of the company’s background in every possible aspect to ensure an honest and smooth business. You may click on the Rapid SSL seal provided on home page to see the details.


 Profit & Money Transfer

Can I Get Profit without working?

Your Profit is paid as per the growth of your tree at both ends. If your tree is not growing at all, no Profit would be released, however introducing just two customers would get your tree started and growing. Once the tree starts growing, the customer can keep on getting Profit for the rest of his or her life without ever having to worry about maxing out his or her down-liner limit.

When and how HBT pays Profit?

Profit is paid instantly in your HBT Profit Bank and HBT is not like other companies who make you wait for 7-45 days. Please also note that the calculation system is automatic and there are no possibilities of any man made errors.

Why didn’t I receive HMS 1/1?

As per the profit on first 1/1 policy you must have introduced at least one customer at your first level in the same plan as you have initiated your tree with. If you have introduced none of the first two customers at your first level will only earn your Profit as per your HBT Plan. Also note that the customers introduced on both sides must have the same HBT plan as their upliner or referrer or the referring customer won’t qualify for a HMS.

How can I transfer Earned Profit to my Personal Bank Account?

All HBT customers have the privilege of transferring their Earned Profit to their Personal Bank account located in any country.

Before using Transfer Funds To Personal bank Account users must update their personal bank account information. “Bank Info” link is available under the “Personal Profile” link in your HBT Office. You may change your Bank Information at any time before submitting Bank Transfer request and this service is free of charge.

Transfer to personal Bank Account charges are 4% of the amount customer request to transfer.

The whole amount will be debited from customer’s Earned Profit Bank and not HBT Bank.

You may also request for the cancellation of this transaction (Transfer to Personal Bank Account). Any cancellation request of Fund Transfer to Personal Bank would result in deduction of the 4% service charges, only requested amount will return to customer’s Earned Profit Bank. Minimum amount for transfer is US$500 and maximum is set to US$3,000 per transaction. 
Note: For Iranian customers, this service is only available for Bank Melli Iran and Bank Saderat Iran. Customers living in other countries can request transfer to any bank.


Registration & Legal Issues

Is HBT doing a legitimate business?

Dotted all across the globe, HBT’s authorized sales and service centres are a testimony that HBT is running a bona fide legal and 100% legitimate business enterprise. Our website is under the protection of Rapid SSL which again proves that HBT’s entire machinery had to undergo rigorous scrutiny to pass the standard test for these companies. HBT would never have been able to survive a year had its dealings been taken care of under the table or by illegal modes. Honesty is the founding pillars of HBT.

Miscellaneous Problems

What is the product delivery procedure?

Products are delivered to customers via our agent or through a reputable international courier company and it takes somewhere between 4 - 6 weeks for customer to receive the product. If you have redeemed your product, you would be contacted by our agent soon for delivery arrangements.

Why my mail is not entertained so far?

Your email is not entertained so far because any of the following reasons:

* You did not send email to the requisite email address provided
* Contents are not in English language or not complete
* You did not mention your HA in your email
* You did not send required attested documents along with email
* Your HBT Bank does not have the sufficient amount (if required)

Income Profit

What kind of incomes can I expect from a HBT HBT Plan?

HBT provides three ways to earn from its HBT Reward Plans. We reward customers for directly introducing new customers to HBT (US$2 per new sales). Secondly on your two sales US$30, We also provide HBT Step Profit system that pays you US$ 30 for every pair (3/3) you complete on your right and left side of the HBT Tree depending on the HBT Plan you are working for. The HBT Step Profit is paid, for direct or indirect customers based on binary of your HBT Plan (Growth of your tree on both ends).

How to control my withdrawals from HBT Bank?

You have several options to withdraw from your HBT Bank; 

a) Release Profit
You can get your Profit released by any of the following ways:
(1) Request for a Cheque, which will be issued under your name.
(2) Profit release via Telegraphic Transfer (T.T.) 

All you need to do is go to your “HBT Office” and send the request via messenger. Your Profit will be released according to the amount you specify, minimum amount for requesting cheque or T.T. is US$500 and maximum is US$3,000. 

b) Profit Cheque Return Back to HBT
Any Profit cheque comes back because of wrong address or returned back to HBT by the customer in order to pay the balance amount for the product, services charges of issuing the cheque will not be returned. Furthermore, reissuing of the same cheque will cost same Cheque’s value as Service Charges as charged first time.

c) Transfer Funds
You may transfer your funds from your HBT Bank to another HBT Account holder without any charges, but the minimum funds that can be transferred are US$5(customers cannot transfer any amount less than US$5 through their HBT Bank).

When do I get paid by cheque?

HBT pays Profit to customers once a week. You may receive cheque within 2 to 4 weeks after you manually request your Profit through Issue Cheque option.

Minimum amount to request a cheque is US$500 (with exception for some countries).

How do I get paid by cheque?

Payment will be made in the form of cheque in your local currency. Other forms of payment will be explored and implemented if and when necessary. Cheque will only be issued upon your request and the charges of 4% of cheques value will be deducted from your HBT Account.

Are there any charges / fee for a cheque or T.T. Request?

Yes, HBT charges a fee of 4% of cheque / T.T value, for every T.T. or cheque issued.

What fee would there be for cheques in case of Multiple-Ownership?

HBT issues cheque to only Primary Owner of HBT Account as per the profile details and fee of 4% of the cheque’s value is charged for issuing the cheque.

What is the maximum income of HBT HBT Plan?

The HBT Plan provides maximum income of US$450 per day. Extra income can also be generated from our Direct Reward Profit of US$2 per HA activated and is calculated separately and does not have any limit for direct introductions. All these incomes per day could be multiplied by 15 as HBT offer its customers 15 HBT Centres per plan.

What is HBT Motivation Step (HMS)?

HBT Step Motivation is a revolutionary way in the world of network marketing to boost the morale of the customers. In order to spurn the new customers to achieve better results, HBT has introduced another unique system through which the first HBT Step of the first Rotation immediately completes as soon as a new HA has one down liner on left and one on right. Therefore HBT pays the full HBT Step Profit of i.e. US$30 cash beside any introduction profit (Direct Reward Profit) which is offered on direct introduction. From next step onward which is step 2 the customer will get his usual HBT Step Completion Profit.

What is Direct Reward Profit?

Adhering to the primary concept of HBT which is mutual growth, Direct Reward Profit is a nifty perk that HBT provides to its worthy customers to pique their enthusiasm. Every customer who directly introduces a new customer to HBT, a Direct Reward Profit US$2.00 is paid per activated HBT Account. Direct Reward Profit applies to all Activated HBT Accounts. Direct Reward Profit applies for unlimited number of HBT Accounts a customer directly introduces to HBT.

How can I qualify for Direct Reward Profit (DRC)?

Any HBT customer who successfully introduces a new customer directly to the HBT program who purchases or books a product and joins HBT Reward Plan, is entitled to receive a Direct Reward Profit of US$2.

Please note that the referrer will not be entitled for Direct Reward Profit if his introduced customer chooses instant product (Full Complete package payment)

What is a HBT Step Profit?

The HBT Step Profit allows HBT customers to earn a secondary income, yet has the ability to generate residual Profits from it for the posterity. Therefore each HA is divided into two parts, Left Groups Sales and the Right Group Sales. We follow the basic concept of a binary pay plan. We monitor the volume group sales on each side. For example, whenever 2 new sales are created under the Left Group and it is matched by another 2 new sales under the Right Group, you have successfully achieved a pair of sales. Each pair is technically considered as a HBT Step. For each HBT Step you will earn a Profit of US$30. Therefore, any customer who successfully matched a pair of sales as per HBT Plan is entitled for Profit for more profits how you automatically will earn see Demos under the Support Section of HBT Website.


How can I earn my HBT Step Profit?

Whenever you introduce a new customer you must make sure your own HA (Haqbahu Account) is the introducer of the new customer. You can have total control on the placement of the new customer. You may place the new customer on your left or right group, and try to make the new sales count in your favour. You usually place new customers on your weak leg or you may decide to help any of your down-line so the new customer may fall directly under any of them.

This new sale may be able to match a sale from the opposite side of your network. In this case you have achieved a pair, and earn a HBT Step Profit.

If a sale is done indirectly by any of your up-line or down-line and the placement went to your favour, and it happens to be placed on your weak leg means your HBT step is completed and you are eligible for HBT Step Profit.



I introduced two new Customers under me on the same day but on Profit (PAY DAY) day I only received DRC for one customer and not for both?

HBT Motivation Step (HMS) is paid instantly to you if one out of first two customers on your first level is introduced by you and you don’t have to wait for a week or months like other Companies who delay the payments we instantly pay the profits automatically in your Account . So no doubt this is excellence from HBT Customer Service.

General & HBT Office

What is HBT Office?

As HBT is purely an E-commerce based enterprise, therefore, HBT provides you an online HBT Office to help you operate your business from anywhere in the world without any restrictions. You can use your HBT Office to send and receive online funds, redemptions, transfers HVs, check your HBT Tree to see the growth in your genealogy, to change your profile, to send and receive messages, and Sign-in customers from anywhere in the world. In HBT Office, you also get reports of your sales, your down-liner’s sales, estimates income and you can communicate with HBT office personnel whenever you need support.

What is a HBT Account?

HBT Account is your business centre and for this business centre you select a name of your choice at the time of Sign-in. This name is changeable against US $15.00 fee. So make sure you select the right choice at the time of Sign-in. HBT Account name can be of maximum 15 characters. Appropriate language free of abusive words should be selected.

HBT Account is given absolutely free of charge on every purchase of HBT Traveling Package / Product. No admin fee, no joining fee, no membership fee, no set-up fee, no subscription fee, no annual fee and no monthly purchase required.

A HBT Account can be treated like a property, you can sell, transfer or assign ownership (please refer to transfer HA section) and also carries an inheritance clause where beneficiary can be designated (please refer to Multiple-Ownership section).

Marketing Plan

What is the purpose of the HBT Marketing Plan?

HBT make’s Easy for its Customers to Perform Hajj, Umra or earning of 450$ daily. It’s a bitter fact the adverse economic conditions of the world everyone has to take with a grain of salt. This harsh reality has induced a sort of panic among the populace of the world as people believe that nothing good lasts long. Unemployment, impending retirement, low wages, job insecurity are some of the most common elements that have plagued almost every other person. In this drastic scenario, HBT appears as a ray of light and promise a bright and prosper future for its customer by eradicating the fear of temporariness. HBT assures its customers that there are certain good things in the world that can last as long as they like and HBT is among those things. Promising financial freedom for the rest of the customer’s life and even for his next generation is what has made HBT such a massive success all across the globe.
We believe in "word of mouth" advertising thus, our marketing plan is designed to reward our customers who are in return helping us to promote the company by virtue of introducing new sales. This chain reaction not only benefits us but the customer too who gets rewarded handsomely for his dedicated efforts. Therefore, the need to create a marketing plan to reward our customers who takes time to go out their way just to promote the image of the company and assist to promote the sales of HBT is worthy of being pursued.

HBT changes the way people live. It makes you your own boss and gives you the power to make the decisions for yourself without the fear of loss and by keeping you close to your loved ones.

Can I transfer my Redemption & Order amount to another member?

Yes you are allowed to transfer the Redemption & Order amount to another member but there are two conditions. 

You must have redeemed at least one HBT Product. (From the same HA)
You must have at least 375 HVs in your account.


What is a HBT Voucher?

When you choose HBT Plan to start business with, HBT deposits HBT Vouchers in your HBT Vouchers statement of the equal worth you signed up with.

Customers who sign up requesting instant product does not get HBT Vouchers unless there is a special promotion running during purchase period.


What is HBT Rotation & is there any limit for a customer?

When Five HBT Steps are completed in any one of the given HBT Plans, it is known as a HBT Rotation and then another HBT Step starts. This process is an on-going. There is no limit as long as new sales are produced on both left and right wings, a HBT Step is done.

How many HBT Steps makes a Rotation?

5 HBT Steps makes one Rotation
Maximum limit is set at 30/30 per day or US $450 per day per HA.

What is Flushing Out?

Flushing Out system is implemented to prevent the company from over-paying. This is a control structure in exchange for the infinity levels a customer is entitled to earn over-riding Profits through the HBT Step Profits. We provide unlimited depth and flexibility; however we impose maximum earnings of any HA (Haqbahu Account) per day.

Maximum earning per HA per day is 30/30 or 15 HBT steps per day per HA i.e. US$450 per day per HA. Therefore, if any HA's earning exceeds US$450 in one day for this plan, then all other sales made on that day will be flushed-out including accumulated or carried-over sales. The HA starts the following day with zero unpaid sales on both left and right group and New sales of the following day will entitle HA fresh Profits.



What is so unique about the HBT business?

HBT invokes a simple yet brilliant business idea that’s a revolution in itself. With HBT, there are literally endless benefits that not only change the life of a man but also of his coming generations. With HBT, you get:
1. Financial Freedom.
2. More Time with Your Family. 
3. Increased Financial Security.

You owe it to yourself to see exactly what H B Travels system can do for you. With HBT customers have a realistic chance of truly achieving their desired financial objectives for their work within a short period of time (depending on effort).

What are the differences between MLM and HBT?

a) HBT is not an MLM company but a retail business conducted via internet utilizing networking principles. You do not have to pay membership fee, renewal fee and absolutely no monthly sales quota. This is not a direct selling job like most MLMs.

b) In HBT, it is only one time cash out purchase of products. You can absolutely forget about purchasing products every month, which is very tedious and burdensome!

c) HBT's marketing plan is simple and transparent with no levels in payment, no complicated point system, and no confusing percentages.

d) HBT offers multiple operating accounts (truly unlimited income) similar to operating many franchises. Most MLM companies limit its customers to one account only!

How can I sign-in customers under my HBT Tree?

Simply log on to and All what you need to do is to click on Sign up link provided on home page and choose the desired HBT Account name of the person, submit the name and then fill the Sign up form with all the required details, select the placement you want him/her to be, pay through your HBT Bank. You may also signup a customer by going to your HBT Tree page and clicking on "Sign up Here" link this will directly pick up the information to have more précised placement. If you are not the introducer, you may edit the introducer’s information.

HBT Welcome letter will be sent to the customer at the given e-mail address at the sign up form and product will be shipped to the customer as soon as the full payment has been made.


What is the purpose of HBT Account No/ID?

This is an additional security feature provided by company. During any sign-up or transaction done, user account no make sure they are placed in your HBT Tree. Only HBT Account might confuse a customer due to typographical similarities. Also the account no ID is needed for transfer link feature to ensure money is transferred to the recipient you wanted.



Are my transactions secure on HBT website?

The HBT website is secured by a Rapid SSL certificate. Information sent from this site gets encrypted before transmission.

Why security Question and Answer?

In case a customer forgets his or her password or security details, security question and answer will help them generate a new password or retrieve their security details.
You may also use a link on main home page under HBT News Header "Power Security Service" to directly retrieve your security information.

How can I recover my password if lost?

Go to Power Security Service page and click Retrieve Security Information link, answer your security question and it will display your password immediately.

What if I lose my password and security answer?

You can either contact your introducer or email to: to recover your password. This procedure may take 24 working hours. Recovery of lost password is ABSOLUTELY FREE. you can also get from this link Power Security Service page and click Retrieve Security Information link

Please note that admin sends Security Information to only email address provided in your personal profile.

Can I request HA password on behalf of another member?

Yes, if you are introducer of the member who lost his password, you can request one. To protect the right of our members, any misuse of the password is the responsibility of the introducer who has asked for the password. In case of any claim by the HA owner of misused account, introducer's account would be seized temporarily or permanently. It is recommended to ask the password by sending mail to, password would only be sent to the email address mentioned in personnel profile. Person not having email address or wrong address has to send ID or Passport copy to admin to get the password.

Do I need to give my password to new prospects?

No! You should never give out your password or your security answer to anyone. If a customer chooses to do so, he or she may do it entirely on his or her own responsibility.



How can I make payments to HBT for new sign ups?

You may pay to HBT through your HBT Bank which is the most common practice among the customers or else you can ask your introducer to help you with new signup.

How can I purchase a HBT Traveling Package at full payment?

Once your HBT Account is activated, you may asks your up-liner or any other HBT customer you know to transfer balance amount of the product to your HBT Bank, once you have sufficient amount in your HBT Bank, simply go to your HBT Office and click redemption link to process. It’s between you and your up-liner to settle the payment amount. If your up-liner does not have sufficient balance to transfer to your account you may send a draft to HBT and that amount will be credited to your HBT Bank. The manual redemption of the HBT Traveling Package costs extra 10% of the total price.

HBT Notification Service

What is HBT Notification Service?

This service helps you monitor activities performed on your HBT Account. After subscription, this service can only be unsubscribed by the email notification(s) of this service that you will receive on your primary email address.

HBT Notification Services subscription period is 6 months for a fee of US$15.00.

By activating this service, user gets notification email for any or all below mentioned activities in their account as per their selection.
A: Login to HBT Account
B: Locking/Unlocking of HBT Account
C: Any transaction performed in HBT Account

Will I have to renew HBT Notification Service upon expiry?

You may select the option while subscribing this service to renew your subscription automatically when it expires.

Do I have to purchase this service if I use trial version of HBT Notification Service?

No you do not need to subscribe full version if you are not content with the service. This service is for active users who are heavy earning members of HBT and likes to closely monitor the activities taking place in their account for security and management reasons.



Who is a Customer?

Every person who signs-in by filling the Sign up form becomes a HBT Account holder/customer. A customer cannot sell any product directly because all sales are between the purchaser and HBT. The company takes payment from, and delivers the product to the purchaser directly. Referring customer only acts as a referral, somewhat like a word-of-mouth advertising for the product you like.
It costs nothing to participate in the HBT Reward Program. It is merely a reward to the customer for recommending other customers to the company. Neither customer nor HBT is selling a business opportunity or any other right to participate in a business. It costs nothing to participate in the HBT Reward program.

Do we have to pay taxes for the Product?

Any taxes due from the receipt of HBT’s HBT Traveling Package/Product or Profit cheques are the responsibility of the individual who bought/redeemed them.

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